[andy952]

I recently ordered a cam belt kit for my astra via your website. When I received the kit it said alfa romeo on the box, so I rung up and made sure it was the right part, they assured me it was. (Part No 348774055)
When the kit was being fitted we took the old belt off, turns out the new belt was about 10 teeth too big! So we had to order one direct from vauxhall as I needed to take the car home the same day!

I have already tried to email your customer service department this was on the 3/9 andyet nobody has got back to me yet. I was wondering if you could chase this up for me and discuss what happens next.

Thanks,
Andy

 

[Nello]

confused

you ordered a cambelt via THIS website????

Forgive me it was a senior moment...

It was just that I had a similar experience with cambelts for 1.9 8V and 16V yadda yadda

 

[jjbennett]

He means eurocarparts. And yeah they do timing belts

 

[Nimraynn]

confused

you ordered a cambelt via THIS website????

Well this is in the EuroCarParts section of the forum... so I'd hazard a guess he bought it from EuroCarParts? :shrug:

 

[LTR]

Strange that you got no reply. I asked one simple question and got replies off 3 different customer service people. Granted not a one of them answered my actual question, and I ended up purchasing elsewhere as a result, but you can't argue with the eagerness of their response haha

 

[andy952]

Yeah from eurocarparts, that's why I put it in this section.

 

[EuroCarParts]

I recently ordered a cam belt kit for my astra via your website. When I received the kit it said alfa romeo on the box, so I rung up and made sure it was the right part, they assured me it was. (Part No 348774055)
When the kit was being fitted we took the old belt off, turns out the new belt was about 10 teeth too big! So we had to order one direct from vauxhall as I needed to take the car home the same day!

I have already tried to email your customer service department this was on the 3/9 andyet nobody has got back to me yet. I was wondering if you could chase this up for me and discuss what happens next.

Thanks,
Andy

Hi mate,

I'm very sorry you received the incorrect part, I suspect this maybe a cataloguing error on our system...could you please drop me a PM with your order ref no. / reg no. of your vehicle and I'll chase this up with our customer service manager at the earliest..

Regards,

Kunal

 

[jiraffe]

So we had to order one direct from vauxhall as I needed to take the car home the same day!


Thanks,
Andy

Vauxhall ftw

 

[andy952]

Hi mate,

I'm very sorry you received the incorrect part, I suspect this maybe a cataloguing error on our system...could you please drop me a PM with your order ref no. / reg no. of your vehicle and I'll chase this up with our customer service manager at the earliest..

Regards,

Kunal

PM'd mate, thanks for your help!

 

[m10 pob]

Vauxhall ftw

lol u say that, my mate a vaux tech ordered me a belt kits through work, car was in vaux sat, old belt off, sized it up with the new one, totally different , parts desk shut lol , ended up at euro for the right one. turns out it was an 8v and not a 16v lol

 

[blink]

Vauxhall ftw

all agree with you there, got mine done for £199 at the dealer, only took a couple of hours and its not often that i have a good word for the dealers!

 

[RTID75]

lol u say that, my mate a vaux tech ordered me a belt kits through work, car was in vaux sat, old belt off, sized it up with the new one, totally different , parts desk shut lol , ended up at euro for the right one. turns out it was an 8v and not a 16v lol

Depends on what your mate told the parts staff. A mistake like that wouldn't have happened if the parts dept. had your chassis number.

Summary of conversation:

'What's your reg?'
'M10POB'
'It's not the original reg so doesn't go into the catalogue, have you got the chassis number?'
'No'
'OK, what engine is in it?'
'1.6'
'Which one?'
'Don't know'

Hence a guess and ending up with the wrong kit.

 

[AFKAM]

Depends on what your mate told the parts staff. A mistake like that wouldn't have happened if the parts dept. had your chassis number.

Summary of conversation:

'What's your reg?'
'M10POB'
'It's not the original reg so doesn't go into the catalogue, have you got the chassis number?'
'No'
'OK, what engine is in it?'
'1.6'
'Which one?'
'Don't know'

Hence a guess and ending up with the wrong kit.

They can still get the correct info from the private plate as the records are linked and even if they werent the parts guy should supply both kits just in case.


To answer OP, if you ever need a quick response from ECP use their online chat, they are always on the ball (Y)

 

[andy952]

To answer OP, if you ever need a quick response from ECP use their online chat, they are always on the ball (Y)

This got sorted, ended up getting store credit as they couldn't take back the belt. Which I am happy about, no idea what to use it on yet though, probably servicing stuff.

 

[RTID75]

They can still get the correct info from the private plate as the records are linked and even if they werent the parts guy should supply both kits just in case.

Vauxhall parts catalogue can't use the original reg, and that's what I was referring to, and I'd *guess* that said mate then told parts staff 8v. It sounds a lot like conversations we have nearly every day.

 

[m10 pob]

Depends on what your mate told the parts staff. A mistake like that wouldn't have happened if the parts dept. had your chassis number.

Summary of conversation:

'What's your reg?'
'M10POB'
'It's not the original reg so doesn't go into the catalogue, have you got the chassis number?'
'No'
'OK, what engine is in it?'
'1.6'
'Which one?'
'Don't know'

Hence a guess and ending up with the wrong kit.

quite a bad guess really, he asked for a belt kit for a z16xe and he supplied a se kit, plus he knows my reg and my original reg so it was just down to a thick parts monkey.

 

[Aiden]

Oddly enough at Vx, ordering parts. 'Whats your reg?' I gave it (private plate) and it didn't come up. I gave them the original and it did :shrug:

 

[blink]

Oddly enough at Vx, ordering parts. 'Whats your reg?' I gave it (private plate) and it didn't come up. I gave them the original and it did :shrug:

their system doesnt update private plates, so you always have to tell them the cars original plate or chassis number

 

[m10 pob]

yeah it strage like lol, euro dont get my private but do my original, but it does for her private plate, both been on the same length of time

 

[AFKAM]

I've never had a problem getting any of my cars identified by their private plates on any system :shrug: