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Discussion Starter #1
HI, 1st post for a while and I'm. Hoping for some advice .

I bought a 2012 GTC from Taggarts just over a year ago and was told it came with all paperwork etc but when I got it home the service history was missing. After contacting the garage I was told it was being sent out to me as it had been left at the service department of the garage. After a few weeks I emailed again as I hadn't received it and was told that it had been lost but that they would be able to gain a copy from vauxhalls database. I left it at that as I knew the car was serviced and decided just to wait on them sending it out to me. After a while though and I had unfortunately forgot about it I emailed again and the advisor said he would look into again but again I was told not to worry.
I didn't and it wasn't until I contacted vauxhall myself that I found out it has not history on their database that I wrote to Lookers (who own taggarts) about the situation. I have now received an email from a manager who says he has tried to get a copy of the service history by contacting vauxhall and the previous owners but has had no luck so would like to meethank on Saturday to discuss a resolution.

I was hoping to look for some advice on what I should hope for and whether I have left it too late to gain any real resolution. I obviously would never have purchased a car without a FSH and I feel stupid for not being more proactive but surely it is still not acceptable for a dealership to sell a car with a FSH, lose it and not do anything about it? I would really appreciate any advice as I am really inexperienced in these situations.
Cheers
 

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AON - Administrator
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Come up with a figure that you feel is the fair market value difference for your car with and without history at the time of purchase and ask for that much money back
 

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Discussion Starter #3
Come up with a figure that you feel is the fair market value difference for your car with and without history at the time of purchase and ask for that much money back
Thanks for the advice, I have done some reading and a few figures are that the value can decrease by between 15-25%. Does this seem accurate for a GTC?
 

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AON - Administrator
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I doubt that figure is fair for any car other than a low mileage vintage supercar to be honest. Parkers Guide or Glass's Guide may be good places to look as they are what the dealers often use to assess value in the first place.

Think of it like this though, if the car was £10k when you bought it would you have expected to get it for £7.5k just because it was missing a stamp? No, I highly doubt anyone would.

Out of interest, when you bought it how many miles were on the clock and what engine is it?
 

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Discussion Starter #5
Thanks again I'll look into more before tomorrow. It had done 32300 when I bought it last July and it's done 42000 now. It's the 2l CDTi
 

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AON - Administrator
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So it would only have had one service when you bought it. They should just give you a certificate or stamp a new book to say it was done
 

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Discussion Starter #7
Would it only have had one service in the three years before I got it rather than two? I'll ask tomorrow but I doubt that's something a main dealer like Taggarts/Lookers would do but I really don't know much about this.
 

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AON - Administrator
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Whether they do it depends on who it was that actually serviced it. There's a very good chance that it just had a 20k mile service
 

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Surely the vehicle with that low mileage would have had an anuual service and that would have been recorded?
 

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It should have had an annual service, regardless of mileage.

Every 1, 3, 5, 7 etc years is an interim one,
Every 2, 4, 6, 8 etc years a full service.

If they said it had a FSH, but haven't given you records to prove it, then try threatening them with the sale of goods act.
 

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I'am reading this post, and hope the outcome is in your favour Alex, which I'm sure it will be

If I were in your position , I would be possibly viewing other cars at that garage, and possibly ask for a part ex in a n other car using the full amount that you paid for your gtc in july, and take a couple of days to consider their offer,


I doubt any garage nowadays wants a bad reputation, so you should come away smiling:)


B
 

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Do you know who the previous owner of the car was? If it was a lease company or similar then chances are it has been serviced to schedule, you are just missing the documentation. In which case it just has a slight effect on value as Tony said and that difference in value is the appropriate compensation. I'd be looking for somewhere up to around £1,000 on a car of that age.

If however you suspect that the car might not have been serviced, then it's a bigger issue as you could have a lemon. In that scenario I like Brian's idea that you have a replacement vehicle from the dealer, with your vehicle counting as the value you paid for it minus a conservative amount for one year's use. They certainly shouldn't be giving you the normal trade in value for your vehicle since it's their error so you shouldn't have any loss.

In any case, don't feel pressured into accepting a resolution which you're not happy with. As a consumer you have plenty of laws protecting you in this situation. It sounds like you have plenty of documentation to prove that the car was sold as having FSH and they haven't provided it, so you would have no trouble proving your case.
 

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Discussion Starter #13
Thanks for the replies, I spoke to the manager but it wasn't exactly helpful. He first offered me a free service but to me I don't think that quite does it and I dont plan on keeping the car for another year as I am hoping to swap to an automatic in the near future. He said he would look around for a similar car and offer me a fair trade in price but again I wouldn't have considered trading the car in, I've done that before and regretted it.

As for the car I don't think it was a fleet or lease car, my previous Leon was, and he spoke to the previous owner and she could only say she was pretty sure it was serviced but has no idea where or when which didn't exactly fill me with confidence but I haven't a one singe issue with the car (Until yesterday with the steering wheel started vibrating like crazy, typical haha). I didn't receive any sort of receipts or note of any work or checks on the car at all which was a first for a second hand car anyone in my family have owned but it was only thee years old so I suppose that's no surprise. I don't really have any documentation other than emails sent after I purchased talking about the missing history and phone calls. There is plenty of evidence of them lying to me though I suppose, I was told countless times the history had been sent out to me.

If it was only £100-200 id just bite the bullet and avoid a fuss but I'm worried that actual losses might me nearer a £1000+ (mind you i dont know much about the actual value of a service history)
 

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AON - Administrator
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The service history on a diesel Astra is in reality worth very little but with the body of evidence you have I would be taking the dealer to trading standards pushing for the best resolution you can. I certainly wouldn't settle for a service which they probably won't even do
 

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Doing a service on it for free is a very poor offer. And I'll bet they'd only do an "interim" service as well! You should definitely expect more. There are some websites which specialise in consumer advice and legal advice for mis-sold cars or problems with cars bought, so I would suggest to do a bit of reading up on those specialist sites.
 

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I have been looking at getting rid of my astra - developing a few issues and I also want a automatic anyway, and my daughters new bike doesn't fit in the astra either - so another reason to get a new car (superb and audi a6 or e class by the looks of things).

ANyway - looked at trading my car in at a dealer and the difference in value offered at part ex is not much different if you have FSH or partial.

These cars depreciate - my astra is worth about £4.5 - £5k and at these values the differences are small. Or at least thats what I have found playing around with valuations online.
 

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I think the difference would be more significant in a private sale than a trade-in or dealer purchase. Simply because people scrutinise dealer purchases less, whereas private buyers look to the service history etc for reassurance (since there's no other warranty).
 
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